CosmoLex Webinar Series
5 Simple Steps to Avoid Client Conflict with CosmoLex: Strengthening Client Relationships for Long-Term Success
On-Demand Webinar

Clients invest in your services with high expectations of top-notch customer service. To meet and exceed these expectations, adopt a client-centered approach to your law firm's communication. Let's be honest - unclear communication and unmet expectations lead to client retention issues. Clear communication is key in preventing confusion, misunderstandings, and conflicts. Your clients deserve to know exactly what's happening with their cases, and it's your responsibility to ensure just that.

Take advantage of this opportunity to sharpen your communication skills and elevate your client service with CosmoLex.

Learning Objectives:

  • Identifying the root causes of client conflict and how to proactively prevent them.
  • Exploring practical tools and communication strategies tailored for handling challenging client situations.
  • Developing a comprehensive plan to manage and resolve conflicts with clients professionally and constructively.
Erica Birstler
Erica Birstler
VP, Product Communications
& Support
Connect Online
About Our Guest Expert

Erica Birstler is the Vice President of Product Communications at ProfitSolv, the parent company of CosmoLex. ProfitSolv delivers the right software products for law firms and other professional service industries to allow them to be more efficient and achieve greater profitability.

Erica's degree is in Business Administration, and she has nearly a decade of experience in the legal software industry, catering to the specialized technology needs of small to mid-sized law firms. Erica has given numerous presentations across North America on legal technologies such as law practice technology management, cloud computing, and legal billing & trust accounting compliance.

There isn’t anything I don’t like. Easier timekeeping and keeps the books straight because they have to match up…we switched because it includes bookkeeping and timekeeping in one program.
Andrea C. Kryszak
Andrea C. Kryszak
Kryszak & Associates, Co., LPA
Ohio