CosmoLex Webinar Series

5 Simple Steps to Avoid Client Conflict and Strengthen Client Communication

Thursday, February 9, 2023, at 2 p.m. ET / 11 a.m. PT

Presentation will last approximately 35 minutes.

Don’t leave clients dissatisfied!

Remember, when things get lost in translation, it can lead to confusion, misunderstanding, and conflict down the line. Take the effort now to ensure that your clients completely understand what is happening with their cases to avoid problems later.   

Clients expect a high level of customer service, after all they’re paying good money for it! By implementing these steps and adopting a client-centered approach to your law firm communications, you can ensure that clients are kept informed about important developments in their cases. 

Join CosmoLex for our free webinar on how to:

  • Understand common causes of client conflict and how to prevent them
  • Learn about effective tools and communication strategies for dealing with difficult clients
  • Develop a plan for managing and resolving conflicts with clients in a professional and constructive manner

Let’s face it - unclear communication and misaligned expectations will result in client retention problems; implement these 5 Simple Steps to Avoid Client Conflict and Strengthen Client Communication now and avoid issues in the future.

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Erica

Name: Erica Birstler

Title: VP Product Development & Support

Company: CosmoLex

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About Our Guest Expert

Erica Birstler is the Vice President at CosmoLex -- developers of an all-in-one cloud-based legal practice management, billing & trust accounting system specifically designed for solo and small law firms.

Erica's degree is in Business Administration and she has nearly a decade of experience in the legal software industry, catering to the specialized technology needs of small to mid-sized law firms. Erica has given numerous presentations across North America on legal technologies such as law practice technology management, cloud computing, and legal billing & trust accounting compliance.

About Our Guest Expert

 

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Larry Port
Larry Port has worked with thousands of law firms worldwide since 2008 when he started the first cloud-based legal practice management software company, Rocket Matter. In 2016, he started the legal payment processing company LexCharge. His experience running a technology company and insight into law firm operations led to his co-authoring of the #1 bestselling ABA book, The Lean Law Firm.
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Lauren Barkan
Lauren Barkan has worked at _Redgrave & Rosenthal¸_ a boutique estate planning firm in Boca Raton, Florida, at _Strategic Solutions Network_ in Boca Raton, Florida and as Counsel at Advanstar Communications, one of the nation’s largest media and trade show companies in New York City.

 

What Our Clients Are Saying...

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There isn’t anything I don’t like. Easier timekeeping and keeps the books straight because they have to match up…we switched because it includes bookkeeping and timekeeping in one program.

Rebecca Norton | On Point Legal, Louisiana

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We needed to find an alternative solution to PCLaw, as we were moving to a cloud-based system. It appeared the employees at CosmoLex had more experience in migrating the data from PCLaw to CosmoLex.

Andrea C. Kryszak | Kryszak & Associates, Co., LPA

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Using a third-party platform for accounting didn’t make sense anymore…conflict check approach is good and I like the ability to handle my accounting within the case management software.

Andy Patzig | Patzig Law