CosmoLex Webinar Series
5 Simple Steps to Avoid Client Conflict and Strengthen Client Communication
On-Demand Now
Don’t leave clients dissatisfied!
Remember, when things get lost in translation, it can lead to confusion, misunderstanding, and conflict down the line. Take the effort now to ensure that your clients completely understand what is happening with their cases to avoid problems later.
Clients expect a high level of customer service, after all, they’re paying good money for it! By implementing these steps and adopting a client-centered approach to your law firm communications, you can ensure that clients are kept informed about important developments in their cases.
Learning Objectives:
- Understand common causes of client conflict and how to prevent them
- Learn about effective tools and communication strategies for dealing with difficult clients
- Develop a plan for managing and resolving conflicts with clients in a professional and constructive manner
About Our Guest Expert
Erica Birstler is the Vice President of Product Communications at ProfitSolv, the parent company of CosmoLex. ProfitSolv delivers the right software products for law firms and other professional service industries to allow them to be more efficient and achieve greater profitability.
Erica's degree is in Business Administration and she has nearly a decade of experience in the legal software industry, catering to the specialized technology needs of small to mid-sized law firms. Erica has given numerous presentations across North America on legal technologies such as law practice technology management, cloud computing, and legal billing & trust accounting compliance.
About Our Guest Expert
What Our Clients Are Saying...
There isn’t anything I don’t like. Easier timekeeping and keeps the books straight because they have to match up…we switched because it includes bookkeeping and timekeeping in one program.
Rebecca Norton | On Point Legal, Louisiana
We needed to find an alternative solution to PCLaw, as we were moving to a cloud-based system. It appeared the employees at CosmoLex had more experience in migrating the data from PCLaw to CosmoLex.
Andrea C. Kryszak | Kryszak & Associates, Co., LPA
Using a third-party platform for accounting didn’t make sense anymore…conflict check approach is good and I like the ability to handle my accounting within the case management software.
Andy Patzig | Patzig Law
